The Office of Online Student Success (OSS) is a critical component of Syracuse University’s strategic response to improving access and support for online undergraduate students. OSS advisors begin working with students upon admission to their program. Students have the ability to attend regular webinars on topics ranging from study skills and how to succeed in online courses to how best use features of the University’s learning management system. OSS advisors proactively engage with students to ensure they are staying on track and feeling connected to their peers, instructors and the campus community. In the transition to the online environment, OSS also provides training, support and resources to staff to help them support students in their virtual learning experience. Contact the office directly for questions or to schedule an online overview training session at email@example.com. OSS has also developed a resource toolkit for staff that is continuously updated for your use: Student Support Resource Toolkit.