people sitting around table talking about nothing

Connecting people, processes, and technology to advance your career

Why is knowledge management in high demand?

The digital age is defined by an abundance of data, and success favors the organizations that are the most adept at turning data points into meaningful insights. Knowledge management is a key leadership skill that will help you use data more effectively to enhance organizational decision making, increase efficiency, and drive the development of innovative products, services, and solutions.

How we will help YOU Succeed

The Syracuse University Knowledge Management bachelor’s degree prepares you to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to create measurable growth. The curriculum encompasses:

  • Collaborative Problem Solving
  • Data Management and Analysis
  • Critical and Ethical Data Assessment
  • Financial Applications
  • Emerging Technologies

A Knowledge Management bachelor’s degree or certificate can put your ahead of the competition when applying for positions like:

  • Data Management Analyst
  • Management Analyst
  • Knowledge Manager
  • Knowledge Management Specialist

Enroll Now to take the next step in your career with a degree or certificate in Knowledge Management from Syracuse University.

Knowledge Management Degree Curriculum

Visit our Course Catalog for course descriptions.

Requirements Delivery Format
Writing: WRT 105/205 6 Credits Online
Foreign Language or Quantitative Skills 6–12 Credits Based on selection
Humanities 6 Credits Based on selection
Social Science 6 Credits Based on selection
Natural Science 3–4 Credits Based on selection
Critical Reflections on Ethical & Social Issues 3 Credits Based on selection
Competencies Required:
Ethics and Critical Thinking (3 credits required) Delivery Format
LPP 467 Management and Ethics (3 credits) On-campus
PHI 171 Critical Thinking (3 credits) Online
PHI 191 Ethics and Contemporary Issues (3 credits) Online
PHI 192 Introduction to Moral Theory (3 credits) Online
PHI 293 Ethics & Media Professions (3 credits) Online (summer only)
PHI 393 Contemporary Ethics (3 credits) On-campus
Communication (9 credits required) Delivery Format
BPS 415 Digital & Business Communications for Professional Studies (3 credits) Online
CRS 225 Public Advocacy (3 credits) On-campus
CRS 325 Presentational Speaking (3 credits) On-campus
CRS 331 Interpersonal Communication (3 credits) On-campus
CRS 435 Interviewing (3 credits) Online
IST 344 Information Reporting & Presentation (3 credits) On-campus
WRT 307 Adv. Writing Studio: Professional Writing (3 credits) Online
Role of Technology (3 credits required) Delivery Format
BPS 312 Technology: Evolution and Impact on Society (3 credits) Online
IST 335 Introduction to Information-Based Organizations (3 credits) On-campus
Relationship Management (6 credits required) Delivery Format
BPS 317 Assertiveness in the Workplace (3 credits) Online
BPS 382 Leading Cooperative Negotiations (3 credits) Online
CRS 430 Intercultural Communication (3 credits) Online
MGT 355 Strategic Human Resource Management (3 credits) On-campus
OGL 342 Customer Relations Leadership (3 credits) Online
SWK 326 Persons in Social Context (3 credits) Online
SWK 328 Human Diversity in Social Contexts (3 credits) Online
Business Processes (3 credits required) Delivery Format
ACC 151 Introduction to Financial Accounting (3 credits) On-campus
BPS 315 Practical Financial Management for the Working Professional (3 credits) Online
LGL 403 Business Organizations (if not used under Relationship requirement.) (3 credits) Online
LPP 255 Introduction to the Legal System (3 credits) On-campus
Program/Project/Process Management (6 credits required) Delivery Format
BPS 211 Introduction to Professional Studies (3 credits) Online
BPS 411 Senior Seminar (3 credits) Online
Competencies Required:
Introduction (3 credits required) Delivery Format
KNM 301 Introduction to Knowledge Management (3 credits) Online
Data Science (6 credits required) Delivery Format
ECN 301 Intermediate Microeconomics (3 credits) On-campus
IST 352 Information Analysis of Organizational Systems (3 credits) On-campus
IST 359 Introduction to Database Management Systems (3 credits) On-campus
MAS 362 Decision Tools for Management (3 credits) Online
PHI 251 Logic (3 credits) Online
SWK 361 Foundations of Social Work research (3 credits) Online
Knowledge Management (9 Credits required) Delivery Format
HTW 306 Public Health Administrative Systems (3 credits) Online
IST 345 Managing Information Systems Projects (3 credits) On-campus
KNM 401 Professional Issues in Knowledge Management (REQUIRED) (3 credits) Online
OGL 472 Organizational Leadership (3 credits) Online
Role of Technology/Data Security (3 credits required) Delivery Format
ECS 354 Green Technology & Sustainability (3 credits) Online
IDE 456 Computers as Critical Thinking Tools (3 credits) Online
IST 352 Information Analysis of Organizational Systems (3 credits) On-campus
KNM 311 Safeguarding Knowledge Management and Codification Data (3 credits) Online
PHI 378 Minds and Machines (3 credits) On-campus
PSC 318 Technology, Politics and Environment (3 credits) On-campus
Communication/Social Media (3 credits required) Delivery Format
BPS 415 Digital & Business Communications for Professional Studies (3 credits) Online
CRS 338 Communication in Organizations (3 credits) On-campus
CRS 430 Intercultural Communication (3 credits) Online
IST 486 Social Media in the Organization (3 credits) On-campus
WRT 426 Studies in Writing, Rhetoric and Information Technology (3 credits) On-campus
Creativity/Organizational Skills (3 credits required) Delivery Format
BPS 325 Creativity and Design Thinking for Professional Studies (3 credits) Online
CRL 311 Professional Issues in Creative Leadership (3 credits) Online
EEE 439 Entrepreneurship and Digital Commerce (3 credits) On-campus
EEE 440 Social Entrepreneurship in Action (3 credits) On-campus
IDS 401 What’s the Big Idea: Technology Innovation (3 credits) On-campus
OGL 472 Organizational Leadership (3 credits) Online
Delivery Format
General Recommendations – No more than 3 Whitman courses. Electives to match competencies. Based on selection.
Professional Concentration Recommendations – Any course not used for either core or concentration requirements. Based on selection.

Gainful Employment Disclosure

KNOWLEDGE MANAGEMENT CERTIFICATE CURRICULUM

The chart below indicates the credit requirements for each competency as well as the delivery formats available.

Visit our Course Catalog for course descriptions. 

Requirements Required # of Credits Delivery Format
KNM 301 Introduction to Knowledge Management 3 Online
IDE 456 Computers as Critical Thinking Tools 3 Online
KNM 401 Professional Issues in Knowledge Management 3 Online
Choose from one of the following courses:
BPS 312 Technology’s Evolution and Impact on Society 3 Online
IST 352 Information Analysis of Organizational Systems 3 On-campus
KNM 311 Safeguarding Knowledge Management and Codification Data 3 Online
PHI 251 Logic 3 Online
Choose from one of the following courses:
BPS 415 Digital and Business Communications for Professional Studies 3 Online
CRS 430 Intercultural Communication 3 Online
WRT 302 Advanced Writing Studio: Digital Writing 3 On-campus

Prerequisite for admission – associate degree or 60 college credits.


Gainful Employment Disclosure

  1. Analyze the role of technology, its use as a resource in organizations and society, social media, data mining and data security
  2. Acquire the ability to decipher and use data available across multiple industry sectors in the economy – including health, energy, manufacturing and finance
  3. Critically and ethically assess big data
  4. Evaluate the benefits of knowledge management systems and supporting technological tools on organizational decision making and problem solving, communication among stakeholders within and between enterprises, and protection from digital intrusion and terrorism
  5. Analyze models of knowledge management to define how they will contribute to both ‘return of vision’ and ‘return of investment’ driving organizational success


  1. How many credits does it take to complete a Knowledge Management Degree?
    A Knowledge Management Degree consists of 120 credits.
  2. What are the prerequisites for a Knowledge Management Degree?
    There are no prerequisites for a Knowledge Management Degree.
  3. Can I transfer credits that I have already earned towards a Knowledge Management Degree?
    You can transfer up to 90 credits towards a Knowledge Management Degree.
  4. When is my application due?
    University College has rolling admission, so you can apply any time! Interested in a Knowledge Management Degree?  Apply now!
  5. Can this degree be completed completely online?
    There is no residency requirement for the degree, however, students may elect to participate in the on-campus courses when available. This option allows students to participate in an intensive on-campus learning experience. This option is not a requirement to successfully complete the degree.
  6. How long does it take to complete a course?
    Each course can be completes in as little as 8 weeks.
  7. Do I need to maintain a certain grade point average?
    You are required to maintain a cumulative grade point average of at least a 2.0 throughout the entire program. An individual course grade of 2.0 or higher is considered passing
  8. Do I qualify for Financial Aid?
    Every UC student receives some form of financial aid during their academic career. Contact an advisor to learn more about financial aid options.
  9. How much does it cost to apply?
    There is a $75 application fee to apply to this program.
  10. What additional fees are associated with this program?
    Other than the application fee, there are no other fees for this degree program! Depending on what courses you choose, there may be an individual course fee, but it is possible to complete the degree by only taking courses that do not require additional fees.
  11. What is the format of an online course?
    Most online courses are taught asynchronously through Blackboard. Courses that are asynchronous have no specific meeting times or days. It is important to note that asynchronous classes are not independent studies, and that you are expected to participate in class and submit assignments according to the class schedule.
  12. How much is a credit (most classes are 3 credits)?
    Classes are $814 per credit or $407 per credit if you are a resident of New York State with a scholarship applied.

The Bachelor of Professional Studies (BPS) instructors are practicing professionals in their fields, as well as experienced academics who clearly link theory to practice. As a group, BPS instructors meet regularly and are committed to your success in the classroom and beyond.


Instructor Biographies

KAREN ZANNINI BULL

Karen Bull

Ph.D.

Karen Zannini Bull is the interim associate dean of academic affairs and online programs at University College of Syracuse University and served as the director of online education from 2013-2016. Prior to her appointment at Syracuse University, Bull served two roles at Onondaga Community College; the assistant director of distance education from 2010-2012 and the director of program evaluation from 2012-2013. Outside of Syracuse University, she promotes academic excellence and lifelong learning through her service on the Rosamond Gifford Zoo education committee, her role as chair of the board for the Mid-Atlantic Region of the University Professional and Continuing Education Association (UPCEA), and her work as a board member for Literacy CNY. Bull is an assistant adjunct professor in the Masters of Science in Human Anatomy and Physiology Instruction department at the New York Chiropractic College. Bull holds a Doctorate of Philosophy in Instructional Design, Development and Evaluation from the School of Education at Syracuse University. She holds a Masters of Education in Instructional Technology from the University of Maine at Orono and a Bachelor’s of Science in Computer Science from Allegheny College.


Susan Conklin

Susan Conklin

Susan Conklin is a professor of management, organizational development, and cultural studies, as well as a consultant and trainer. She uses her 25 years of experience managing people and projects to develop training programs that improve business performance. Her consulting, training and coaching services focus on personal and interpersonal skill development, leadership, and organizational development. Her clients span public and private corporations and institutions.

Conklin holds an M.B.A. from Syracuse University, with a concentration in marketing and organizational development. Her corporate experience includes leadership positions with GE and Carrier Corporation, as well as several small businesses. In addition to her consulting work, Susan has been teaching management and cultural studies classes in higher education for 15 years.


Michael P. Evans

Michael P. Evans

Ed.D. Leadership and Behavior Sciences

Michael Evans is a professor, author, and consultant. He has worked with numerous federal agencies and private firms, providing professional and organizational development, including the United States Army Corps of Engineers, Environmental Protection Agency, United States Secret Service, Bureau of Alcohol Tobacco Firearms and Explosives, Social Security Administration, Internal Revenue Service, National Aeronautics and Space Administration, Patent Trade Office, Harley Davidson, and Tropicana.

Prior to his consulting career, he served in the U.S. Navy Seabees as a field engineer and material logistics officer, where he completed one tour on the Antarctica, Operation Deep Freeze. He was awarded the Navy Marine Corps Medal for heroism (a U.S. Presidential Medal), and the Navy Achievement Medal by the Secretary of the Navy. Evans is a graduate of Syracuse University and the University of Sarasota with a B.S. in Policy Studies, M.A. in Secondary Education, M.P.A. (Masters in Public Administration), and an Ed.D. in Leadership and Behavior Sciences.  He resides in Oneida, New York, where he and his family enjoy their 90 acre farm.


Richard Garza

Richard Garza

M.S. Information Management

Richard Garza has spent 32 years in various technical positions, including Help Desk, Desktop, Server, and Network Support, Project Manager, and Technical Trainer. Most recently, he is a cyber-security consultant providing computer security training, vulnerability assessments, security audits, and penetration testing services to businesses. He holds a Master of Science in Information Management for Executives from the School of Information Studies Syracuse University, graduating with Phi Kappa Phi honors.

Garza has achieved several Professional Certifications: CISSP from the International Standard for Information Security (ISC)2; CompTIA A+, CompTIA Network+ and CompTIA Security+ from Computing Technology Industry Association (CompTIA); Certified Ethical Hacker from EC Council; Web Development Professional and Web Security Professional from Certified Internet Webmasters; and a Certificate of Advanced Study in Information Security Management from the School of Information Studies at Syracuse University.


Emily Luther

Emily Luther

Emily Luther has been a Writing Instructor at Syracuse University for over ten years. She has taught courses in academic and technical writing for a diverse population of students and has consulted with writers one-on-one as a Writing Center and Renee Crown Honors Program consultant. She has worked with students from diverse backgrounds and economic status, including refugees, international students, part-time students, and first-generation college students. Emily regularly leads writing workshops for faculty, teaching assistants, and students. She is also a faculty visitor for Syracuse University Project Advance, a program that hosts SU classes on high school campuses. Prior to her employment at Syracuse University, she taught secondary English in rural, urban, and suburban high schools in Upstate New York and Nevada. She holds a Bachelor’s degree in Secondary English Education from SUNY Fredonia and a Master’s degree in English and Gender Studies from Syracuse University. Emily is a writer and artist, and is pursuing an entrepreneurial project integrating art, education, and holistic healing for children.  She lives in Southern New Jersey and Upstate New York with her husband and three children.


Stewart Koenig

Stewart Koenig

As president of Koenig Advertising Public Relations in Syracuse, Stewart Koenig has more than 35 years of hands-on experience working with manufacturers, service businesses, government and not-for-profits, planning and implementing their marketing communications programs.

Stew holds an MA in public relations from Syracuse University’s Newhouse School of Public Communication, an MBA in marketing from Syracuse University’s School of Management and a BA in Political Science and American Studies from SUNY Oswego.

He developed and teaches, “Assertiveness in the Workplace”, for University College based on years of management training in industry.  Stew is also an adjunct professor at Columbia College, Hancock Extension, Keuka College and Onondaga Community College, where he teaches marketing, communications and management courses.

Stew is deeply involved in the community having served as Board President of the Consortium for Children’s Services, Board Member of the Rape Crisis Center and as a graduate of Leadership Greater Syracuse, and is currently 1st Vice President -Trustee of Temple Concord.  Stew is also chair of the City of Syracuse Board of Zoning Appeals.


MARIE PENNUCCI

Marie Pennucci

Marie Pennucci has been teaching communication and conflict courses to adult students and working professionals for the past 18 years. Her specialty areas include the influence of culture and gender on communication and conflict in organizational settings. Her training background includes design and delivery of programs for non-profit, university, government, and corporate institutions. Prior to her teaching and training career, Pennucci held various positions in the public relations and marketing fields. She brings to her teaching a passion for students to develop in self-awareness, assertiveness and the confidence to identify and practice healthy problem solving behaviors.

Pennucci holds a master’s degree in Interpersonal/Intercultural Communication with a focus on intercultural conflict from the University at Albany and a bachelor’s degree in Human Communication from SUNY Fredonia.


Katherine Sosa

Katherine Sosa

Ph.D. Candidate, Conflict Analysis and Resolution

Katherine J. Sosa is a Consultant and Trainer in Organizational Development for Neil Katz and Associates in the areas of leadership development, workplace training, employee coaching, and negotiation, among others. Client sectors include non-profits, human resource departments, university management and personnel, security departments, tribal leadership and youth development. Prior to working in higher education, she served as Violence Prevention Manager at Women in Distress, one of the largest domestic violence organizations in Florida. Current areas of research include reducing the cost of workplace conflict in organizations as well as the impact of experiential courses in conflict resolution higher education. She is passionate about further developing the field in practice and education.

Sosa holds a Masters of Science in Conflict Analysis and Resolution from Nova Southeastern University and B.S. in International Affairs from Florida State University. She is a member of the General Federation of Women’s Clubs dedicated to community improvement, a small business owner and resides in South Florida with her daughter and partner.


MARCENE SONNEBORN

Marcene Sonneborn

Marcene Sonneborn is a business development and management consultant, working in innovation and technology, creativity and strategic planning. She provides technical and business assistance to clients in new product development, R&D and commercialization, new concept marketing, and new ventures. She presents talks on emerging technologies and foresight for local groups including manufacturers and corporations primarily in New York State, and educational institutions throughout the northeast. Marcie enjoys following emerging technologies and projections of where they may lead, but now it looks to her as if everything leads to IT and informatics!

As a Professor of Practice, on contract, Marcie is the Regional Innovation and SBIR (Small Business Innovation Research) Specialist for the Central New York Technology Development Organization (TDO). She operates the Central New York SBIR Outreach Program, which covers a 19-county region, including Central NY, the Southern Tier, and North Country. SBIR federal awards fund early stage high-risk technology development, from which Marcie’s clients have received over $200 million over the last 20 years, from eleven federal agencies. In 1997 Marcie was a recipient of a Tibbetts Award from the U.S. Small Business Administration, given for economic impact from technological innovation through SBIR awards.


Charles M. Sprock, Jr., Esq.

CHARLES M. SPROCK, JR., ESQ.

Charles M. “Casey” Sprock, Jr. is a partner with the law firm Baldwin & Sutphen, LLP in Syracuse, New York. His practice focuses on real estate, banking, business formation, estate planning and administration.  He is admitted to practice in New York State, U.S. District Court for the Northern District of New York, and the United States Supreme Court.

Sprock also serves as an adjunct faculty member at several colleges. His present course offerings include: Sexual Orientation and the Law and Planning for Non-Traditional Families at Syracuse University College of Law; Arts, Entertainment and the Law at the College of Arts and Sciences, Syracuse University, as part of the Janklow Arts Program; Sexuality, Gender and the Law and Political and Social Movements: An Exploration in LGBT Studies at Colgate University; and Business Organizations at University College of Syracuse University. His course designs and teaching methods have earned him several honors including a Meredith Teaching Recognition Award.

In addition, he is on the board of United Way of Central New York, chairs the Nominations Committee of the National LGBT Bar Association, and is a past president of the National LGBT Bar Foundation. Sprock holds an A.B., Philosophy with Honors, Political Science Minor, from Colgate University, and a J.D. with a Business and Tax Concentration from Notre Dame Law School.


Elizabeth Wimer

Elizabeth Wimer

M.A. Rhetorical Studies/Speech Communication

Elizabeth Wimer is an instructor in both University College and the Whitman School of Management at Syracuse University; leading courses on customer service, marketing, entrepreneurship, sales, and creative problem solving. Prior to her career in academia, she served as the director of marketing and public relations for exclusive, independent hotels in Maryland and in upstate New York. Her past career success can be credited to creating and executing against service-oriented marketing plans that feature nontraditional, relationship-based and profit-generating methods critical to the success of the entrepreneurial organizations in which she served. In addition to teaching, Elizabeth consults for organizations in marketing and project management roles, most recently serving as Director of the international symposium “Securing the Cybersphere” held in Dubai, UAE and Dammam, Saudi Arabia. Wimer is a graduate of Syracuse University with an M.A. in Rhetorical Studies/Speech Communication, and Hood College with a B.A. in Communications.